user experience

Uber Magic 2.0: Perfecting the pickup for the Rider app redesign by Simon Pan

Uber Magic 2.0: Perfecting the pickup for the Rider app redesign by Simon Pan

"Poorly-formed rendezvous plans cause downstream pickup problems... consisting of inaccurate locations, ambiguous information and inefficient routes which cause confusion. Ancillary communication and additional physical effort is required from Riders and Drivers to recover, which leads to frustration and wasted time..."

Design Better Forms by Andrew Coyle

Design Better Forms by Andrew Coyle

"Whether it is a signup flow, a multi-view stepper, or a monotonous data entry interface, forms are one of the most important components of digital product design. This article focuses on the common dos and don’ts of form design. Keep in mind that these are general guideline and there are exceptions to every rule."